In short
14 days
On VDS servers, hosting and business email, you can ask for a refund within the first 14 days of a new order.
Not covered
Domains, SSL certificates, dedicated servers, colocation and licences are not refunded.
How to ask
By support ticket from the client area; approved refunds are made within 3 business days.
This summary is for information only; the text below is what applies.
On this page
If you are not satisfied with our service, you can ask for a refund of what you paid on orders that meet the conditions below. Send your refund request by opening a support ticket from the client area.
1. Services refunded within the first 14 days
On new orders, you can ask for a refund of the amount you paid within the first 14 (fourteen) days from the day the service starts, for these services:
- VDS servers
- Linux web hosting and Linux business hosting
- Windows web hosting and Windows business hosting
- Linux and Windows reseller hosting
- Business email
2. Services that are not refunded
The services below are outside the refund guarantee because they are registered in your name with third parties, or prepared specifically for you, as soon as you order:
- Domain registration, transfer and renewal (all extensions, including .tr)
- SSL certificates
- Dedicated (rented) servers
- Colocation services
- Control panel and software licences
- One-off services such as setup, migration and management
For services sold by quote (such as managed servers, DevOps, backup, Anti-DDoS and firewall), the refund conditions are stated in the quote.
3. Conditions
- The refund guarantee applies to the first service each customer buys; it does not cover additional orders, renewals, term extensions or plan upgrades.
- Services suspended or stopped for use that breaches the service agreement are not covered.
- The cost of non-refundable items bought with the service, such as a domain, SSL certificate or licence, is deducted from the refund.
- The refunded service and the data in it are closed; you need to back up your data before asking for a refund.
4. How to ask for a refund
- Open a support ticket from the client area and state the service you want refunded.
- We review your request and tell you the result in the same ticket.
- Approved refunds are made within 3 (three) business days at the latest.
5. How the refund is paid
- Payments made by credit card are refunded to the same card. How long it takes to appear on your card depends on your bank.
- Payments made by wire transfer are refunded to a bank account you tell us and that is in your name.
- If you prefer, the refund can be added to your client account as credit.
6. Questions
You can ask about the refund terms before you buy: write to bilgi@verinomi.com or use the contact page.
Other legal texts
Questions about this text?
You can write to bilgi@verinomi.com or use the contact page.
