Products / Service Level Agreement (SLA)
Management and support plans for your server. The higher the plan, the shorter the support response time and the wider the coverage.
Free
Included with every server
from₺450,00 TL/mo
per server; quoted per project
from₺2.500,00 TL/mo
per server; quoted per project
from₺4.000,00 TL/mo
per server; quoted per project
Pricing
The amounts above are starting prices per server. Every project is different, so we set the final price by quote.
How many servers the SLA will cover.
VDS, dedicated server or your own hardware in colocation.
The operating system and the services running on the server.
The response time and scope you want.
How many servers, what runs on them and which level you have in mind.
We get back to you with a price for your project.
Once you approve, the SLA is added to your account.
The SLA applies from the date it is added.
Comparison
| SLA-1 | SLA-2 | SLA-3 | SLA-4 | |
|---|---|---|---|---|
| Support response timeMaximum response time | 24 hours | 8 hours | 4 hours | 1 hour |
| Uptime guaranteeShare of time the service stays reachable | 99% | 99% | 99% | |
| Power On - Off - RestartPower the server on, off and restart it | ||||
| Recovery ModeBooting the server in recovery mode | ||||
| OS UpdatesOperating system updates | ||||
| Ping ServiceMonitoring that the server is reachable | 1 unit | 1 unit | 2 | |
| Antispam SupportSupport against unwanted email | ||||
| Attack DetectionDetection of attacks against the server | ||||
| Starting priceper server, per month | Free | ₺450,00 TL and up | ₺2.500,00 TL and up | ₺4.000,00 TL and up |
Frequently asked questions
An SLA plan is a management and support plan purchased for your server. The higher the plan, the shorter the support response time and the wider the coverage; what each plan includes is shown in the table above.
The 99% uptime guarantee applies to the SLA-2, SLA-3 and SLA-4 plans. The free SLA-1 plan does not include an uptime guarantee.
The difference lies in the maximum support response time, the uptime guarantee, and whether services such as operating system updates, ping service, antispam support and intrusion detection are included in the plan.
SLA is priced per server, and the final amount depends on the number of servers, the type of server and what runs on it. The amounts on this page are the lowest price for each level; we set the price for your project by quote.
Tell us about your project through the contact page; once you approve the quote, the SLA is added to your account.
For customers in Turkey, all amounts on the site and in the cart include VAT. Customers outside Turkey are not charged VAT.
You can pay by credit card or bank transfer / EFT. Our bank accounts are listed on the bank account details page.
Individual accounts are invoiced to your name (with your Turkish ID number if you are in Turkey); corporate accounts are invoiced to your company name and tax number. You can choose the account type when creating your account.
Write to us via the contact page or call 0850 885 09 42 for sales questions. Technical support for an existing service is provided only through support tickets, for security reasons.
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